11bd FAQ — Account, Withdrawal and Security
On this page you will find direct answers to the most common questions Bangladeshi players ask about opening an account at 11bd, verification, withdrawals, security and customer support. Browse the sections below to find what you need.
Account Verification
Withdrawal Process
Account Security
Customer Support
This FAQ page is for both new and existing 11bd players. It covers how to complete verification after registering, what to keep in mind when withdrawing to bKash or Nagad, how to keep your account secure, and how to contact the support team — all explained in straightforward detail. You can log in at the 11bd Login page or read the Responsible Gaming guidelines.
Browse questions by category
Category 1
Account Verification
Players at 11bd need to complete verification once to confirm their identity. The most frequently asked questions on this topic are answered below.
Verification is needed for two reasons: first, it confirms the account belongs to you —
no one else can open an account in your name or withdraw your money. Second, verification
must be complete before you can withdraw at 11bd. Without it, deposits are allowed but
withdrawals will be blocked. So complete the process before your first withdrawal.
A National ID card (NID) is the easiest and most accepted document. A passport or driving
licence can also be submitted. The photo must be clear and complete — blurry or cropped
images are not accepted. The document must show your name, date of birth and photo,
all clearly visible.
Yes, this is very important. The name used to register your 11bd account must exactly
match the name on your bKash, Nagad, Rocket or Upay account.
If the names do not match, your withdrawal request may be rejected. So when registering,
enter your details exactly as they appear on your wallet.
If verification is rejected, contact the 11bd support team via live chat.
Common reasons are — a blurry photo, a name mismatch, or an expired document.
Resubmitting a clear, correct photo resolves most cases quickly.
Ask the support team for the specific reason for the rejection and they will give you precise information.
No. Under 11bd rules, each person may hold only one account.
Attempting to open a second account with the same NID or mobile number may result in
both accounts being suspended. If you have a problem, contact the support team
directly instead of opening a new account.
11bd stores all personal information using SSL encryption.
Documents you submit are used only for identity verification and are not shared with
third parties. For full details, read the
11bd Privacy Policy page.
Category 2
Withdrawal Questions
Players most often have questions about the withdrawal process, timelines and conditions. All common withdrawal questions are answered here.
The minimum withdrawal amount at 11bd is ৳1,000 (one thousand taka). Requests below
this amount will not be processed. This applies to any mobile wallet — bKash, Nagad,
Rocket or Upay. Check your balance before making a withdrawal request.
Withdrawals from 11bd to bKash, Nagad, Rocket or Upay are usually completed within
15 minutes to 2 hours. During busy periods or for larger amounts it may take a little longer.
If your account verification is not complete, funds cannot be guaranteed within this timeframe,
so verify your account in advance.
No. Under 11bd rules, withdrawals can only be made to a mobile wallet registered in
the player's own name. The name on the 11bd account and the name on the mobile wallet (bKash / Nagad /
Rocket / Upay) must match. Withdrawal requests with a different name will be rejected.
A withdrawal should not remain pending for more than 15 minutes to 2 hours. If more than
2 hours have passed and the money has not arrived, contact 11bd via live chat.
When you get in touch, have the request reference number, amount and wallet number ready.
No, you must meet the wagering requirements before withdrawing bonus winnings. For example — deposit ৳1,000 and receive a ৳1,000 bonus, giving a total balance of ৳2,000. A 15x wagering requirement on the bonus means you need to place ৳15,000 in bets. After that, winnings earned from the bonus can be withdrawn once the wagering is completed on slots or other games.
11bd currently supports withdrawals to four mobile wallets: bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank. When making a withdrawal request, make sure to select the correct wallet number and method.
Category 3
Account Security
Keeping your account secure online is very important. This section answers key questions about the security of your 11bd account.
Contact 11bd live chat as soon as possible and ask them to temporarily lock the account. Then change your password. Also check your mobile wallet numbers to make sure they have not been changed. Never share your OTP with anyone and avoid clicking on suspicious links.
Yes, the 11bd site keeps all data transmission secure through SSL encryption. Your password, payment details, and personal documents are all sent through encrypted channels. If you see a padlock icon in your browser's address bar, the connection is secure.
Cyber fraudsters sometimes create fake websites that look like 11bd. To stay safe, always check the URL — the correct address is only 11bdbet.cam. If the spelling is slightly different or the extension does not match, it is fake. Make sure before downloading any app or link. Avoid login links that come from unknown sources.
Choose a password of at least 12 characters that includes uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Never use your name, date of birth, or "123456". Do not use your 11bd password on any other site — keep a separate password for each site.
It is best to avoid logging in on public or unfamiliar Wi-Fi networks, as these networks may not be secure. Use your 11bd account on mobile data or your home Wi-Fi. Always make sure you are on a secure network when making payments or withdrawals.
Category 4
Customer Support
The 11bd customer support team provides assistance in both Bengali and English. Questions about how to contact them and when they are available are answered below.
Yes, the 11bd customer support team helps in both Bengali and English. Bangladeshi players who ask questions in Bengali will receive answers in Bengali. Describing your issue in Bengali leads to faster and more accurate resolution.
Yes, the 11bd support team is active 7 days a week, 24 hours a day. You can get support at night or on weekends too. You can reach out at any time for any betting-related questions during BPL or T20 matches.
There are two ways to contact 11bd: live chat and email. Live chat gives you an immediate response — it is the most effective option for urgent issues. Email is convenient for sending detailed information and screenshots. Both channels are active 24/7.
Before contacting 11bd support, have the following ready: your registered mobile number or username, a description of the issue (when it happened, what happened), the reference number and amount of the relevant transaction. If you have a screenshot, you can send that too. Having your information organised helps resolve issues faster.
Yes, 11bd support assists with any game-related issues — bet settlement, games not loading, bonuses not being credited — in all cases. For issues with cricket betting or any other section, provide the details in live chat.
11bd's VIP program has three tiers: Bronze, Silver, and Gold. Higher-tier members may receive priority service. All VIP members can use the same 24/7 support channels and enjoy weekly cashback benefits.
Still have questions? Talk to us directly
If you did not find the answer to your question in this FAQ, the 11bd support team is ready to help you directly. Choose whichever method suits you — live chat or email.
Live Chat
Use the live chat button from any page on the site — active 24 hours a day, 7 days a week. You can chat in Bengali or English.
Email Support
For detailed issues and screenshots, email us at: [email protected] — replies generally come quickly.
Support Hours
24 hours a day, 7 days a week — we are here even during BPL or T20 matches.
Languages
Support is available in both Bengali and English.