11bd Terms and Conditions

These terms and conditions ("Terms") apply to the use of the 11bd platform and all services connected to it. In these Terms, "we", "our" or "platform" refers to 11bd, and "user", "you" or "member" refers to any registered individual who has created an account on this platform and is using its services.

"Services" refers to 11bd's website, mobile application, casino games, sports betting, live casino and other digital entertainment offerings. "Account" refers to each member's individual personal account, which is intended for a single person only.

These Terms hold the highest legal authority and take precedence over any other guidelines or notices on the platform. If a specific section states separate terms, those terms apply to that section. In the event of a dispute, these main Terms are considered final.

By using the 11bd platform, you confirm that you have read, understood and agree to these Terms in full. If you object to any term, please stop using the platform.

To open an account on 11bd, the user must complete registration with accurate and complete information. Each individual may operate only one account. If multiple accounts belonging to the same person are found, all of them will be closed immediately and any deposited funds may be forfeited.

2.1 Registration Eligibility

To open an account, you must be 21 years of age or older. Registration by minors is strictly prohibited. 11bd may request a national identity card, passport or other government-issued document at any time to verify age. If such documents are not provided within the required period, the account will be temporarily suspended.

2.2 Account Security

It is your responsibility to keep your username and password fully confidential. Sharing your account credentials with or allowing any third party to use your account is prohibited. If you suspect any unauthorised access, notify 11bd support immediately. 11bd will not be liable for any loss resulting from unauthorised use of your account by a third party.

2.3 Accuracy of Information

All information provided at the time of registration must be truthful and up to date. 11bd reserves the right to close any account opened with false or misleading information at any time. Any changes to information must be made through the support team.

11bd takes the verification of members' age and identity very seriously. We may initiate the identity verification process at any stage of account registration or when a withdrawal request is made.

Any one of the following documents is acceptable for identity verification: National Identity Card (NID), Passport, Driving Licence (government-issued). A utility bill or bank statement may also be requested to verify your address.

Withdrawal requests will remain on hold until the verification process is complete. This process helps ensure the security of your account and prevent fraud.

11bd currently accepts bKash, Nagad, Rocket and Upay for deposits and withdrawals. All payment transactions are processed in Bangladeshi Taka (৳).

4.1 Deposit Terms

• Minimum deposit amount: ৳200 (per method).
• The mobile number or payment account used to deposit into your account must be registered in the name of the account holder.
• Deposits made through a third party will not be accepted and will be returned.
• Once the deposit amount is credited to the account, gaming may begin.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Withdrawal time: usually completed within 15 minutes to 2 hours.
• Identity verification must be completed before a withdrawal request can be submitted.
• Withdrawal funds will be sent only to the same payment method used for the deposit.

4.3 Transaction Cancellation

Deposits cannot be cancelled — once credited to the account, they become part of the gaming balance. If a transaction fails to complete due to a technical error, please contact the support team. Unused balance can be withdrawn through the standard withdrawal process.

11bd offers various bonuses and promotions, each subject to specific terms. Every bonus has its own wagering requirements — bonus funds cannot be withdrawn directly.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳5,000. The wagering requirement for this bonus is 15 times the bonus amount. For example: depositing ৳1,000 adds ৳1,000 in bonus funds, giving a total balance of ৳2,000, and ৳1,000 × 15 = ৳15,000 must be wagered before withdrawal.

5.2 General Bonus Terms

• Each bonus may be claimed only once per person.
• Attempting to claim bonuses through multiple accounts will result in all accounts being closed.
• If wagering requirements are not met within the specified time limit, the bonus will be forfeited.
• A maximum bet amount may apply when using bonus funds — refer to the terms of the specific bonus.
• A withdrawal limit may apply to winnings made using bonus funds.

5.3 VIP Cashback

The 11bd VIP programme has three tiers: Bronze (up to 0.3% weekly cashback), Silver (up to 0.5% weekly cashback) and Gold (up to 0.8% weekly cashback). Cashback is calculated at the applicable rate on the total net loss for the week. For example, a Silver-tier member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.5% = ৳100 in cashback.

11bd reserves the right to change or discontinue any promotion at any time without notice.

All betting and gaming activity on the 11bd platform is governed by the rules set out in this section. The random number generator (RNG) and software used to determine game outcomes have been properly certified.

6.1 Sports Betting

In the sports betting section, the outcome of a bet depends on the official result of the relevant match or event. If a match is cancelled or abandoned, the bet amount will be refunded, though specific rules may apply in certain cases. 11bd's decision at the time of bet settlement is final.

6.2 Casino Games

The outcomes of live casino and slot games are determined automatically and governed by the rules of the game software provider. If the connection is lost during a game, the game state is saved on the server — once reconnected, the game can be resumed from where it left off.

6.3 Bet Calculation Errors

If a software error causes an incorrect win or loss amount to be displayed, 11bd will determine the correct amount and adjust the account accordingly. Abnormally large winnings resulting from a technical error may be forfeited.

The following activities are strictly prohibited on the 11bd platform. Engaging in them may result in permanent account closure and forfeiture of deposited funds:

• Fraud, deception or any form of illegal activity.
• Operating multiple accounts with the intent to abuse bonuses or promotions.
• Hacking accounts, stealing data or attempting to breach the platform's security systems.
• Playing games through automated software, bots or scripts.
• Using the platform for money laundering or any illegal financial activity.
• Threatening or harassing other users.
• Attempting to bribe or offer inducements to any 11bd employee.
• Exploiting any vulnerability or technical error in the platform for personal gain.

11bd reserves the right to temporarily suspend or permanently close any user's account at any time and for any reason. This includes, but is not limited to: breach of these Terms, suspicious activity, failure to complete identity verification or prolonged inactivity.

8.1 Voluntary Account Closure

If a user wishes to close their account, they may submit a request through the support team. All valid balances must be withdrawn before the account is closed. If any wagering is incomplete, the bonus will be forfeited.

8.2 Self-Exclusion

Under the Responsible Gaming policy, a user may exclude themselves from the platform for a set period or permanently. This feature helps reduce the risk of gaming-related problems. Once self-exclusion is active, the account cannot be reactivated before the specified period has ended.

11bd treats the protection of users' personal information as its highest priority. Information provided at registration is used only for service delivery, identity verification and account security. All data is secured through SSL encryption.

Full details of how personal data is collected, stored and used can be found in our Privacy Policy. Any transfer of data to third parties is subject to the restrictions set out in the Privacy Policy.

Users' financial transaction data is shared with payment processors to the limited extent necessary to complete transactions successfully. This information is never shared with third parties for marketing or advertising purposes.

11bd strives to provide uninterrupted service, but technical issues, network disruptions or internet connectivity problems may affect the service. In such situations, 11bd will not accept any liability or provide compensation.

• 11bd is not liable for any loss caused by problems with the user's own device or internet connection.
• 11bd makes no guarantees regarding betting outcomes — gaming always carries a risk of financial loss.
• 11bd accepts limited liability for software errors originating from third-party game providers.
• 11bd will not be liable if unauthorised access to an account occurs due to the user's own negligence.

In the event of any dispute, 11bd's decision is considered final, though users may seek reconsideration through the formal complaints process.

11bd believes gaming should be a form of entertainment, not a source of financial stress. We encourage all our members to play responsibly. This platform is for ages 21 and above.

We provide several tools to help prevent gambling problems: setting deposit limits, setting time limits, and self-exclusion. For more details about these tools, please visit our Responsible Gaming page.

11bd never encourages excessive gaming or betting beyond your financial means. Only bet what you can afford to lose without affecting your daily life.

11bd services may be temporarily unavailable due to server maintenance, technical upgrades, or unexpected errors. In such cases, any ongoing bets or game sessions will be resolved according to 11bd's applicable policies.

Maintenance windows are usually announced in advance. However, in the case of urgent technical issues, services may go offline without notice. 11bd will not be liable for any user losses in such situations.

If you encounter any technical issue, contact our support team via 24/7 live chat or email. Visit our FAQ section for answers to commonly asked questions.

All content on the 11bd platform — designs, logos, graphics, text, software, and other elements — is protected under intellectual property law. Copying, modifying, or distributing these materials without written permission from 11bd is prohibited.

Content from third-party game providers (games, logos, trademarks) is protected under their own intellectual property rights. 11bd uses this content under appropriate licensing. To learn more about 11bd, visit our About Us page.

If you have a claim of intellectual property infringement, please notify us through support. We will take necessary action after conducting a proper investigation.

11bd reserves the right to modify these terms and conditions at any time. For significant changes, a notice will be posted on the platform or sent to your registered email. Continued use of the platform after any changes will be taken as your acceptance of the new terms.

You are advised to visit this page regularly, especially if you use the platform frequently. The date of changes will be noted at the top of the page as "Last Updated".

These terms are written in Bengali and apply to Bangladeshi users. In the event of any dispute or interpretation, the Bengali version will be considered final.