11bd Responsible Gambling
Betting is entertainment — not a livelihood or a financial solution. 11bd believes gambling is enjoyable only when it stays within control. On this page you will find all the ways to keep yourself protected.
Age Limit and Identity Verification
Opening an account on 11bd and taking part in any betting or casino activity is strictly for those aged 21 and above.
Under 11bd's Terms and Conditions, every user must be honest about their true age and identity. This age verification process exists to protect users, as minors are more vulnerable to the harmful effects of online gambling.
If you suspect that a minor you know is using this platform, please notify us immediately through 11bd's 24/7 live chat or email support. We will take immediate action.
Tools to Keep Yourself in Control
11bd gives you the ability to monitor and control your own gambling habits. Contact us via live chat or email to activate any of the options below.
Deposit Limit
Set a maximum amount for daily, weekly, or monthly deposits. Lowering the limit takes effect immediately; increasing it requires waiting a set period.
Taking a Break
Temporarily close your account for a set period (24 hours, 7 days, or 30 days). During the break, logging in or making deposits will not be possible.
Self-Exclusion
Apply for long-term self-exclusion — from 3 months up to permanent. During this period the account cannot be reactivated and no promotional messages will be sent.
Bet Limit
Set a maximum amount you can wager in a single session or within a set period. This helps reduce the tendency to place large bets on impulse.
Activity History
View a full history of your deposits, bets, wins, and losses. Understanding your spending patterns makes it easier to make informed decisions.
Support Centre
To activate any of the above, contact the 11bd support team via 24/7 live chat or email — help is available in Bengali.
Warning Signs of a Problem
If you notice any of the following in yourself or someone close to you, it is time to seek help.
Gambling Beyond Your Means
Repeatedly placing large bets to recover lost money, or using money set aside for daily expenses on betting — this is an important warning sign.
Losing Track of Time
Spending hours on betting at the cost of sleep, work, or family time, or feeling unable to stop.
Strained Relationships
Hiding your betting from family or friends, or being dishonest about your gambling.
Debt and Financial Pressure
Borrowing money or dipping into savings to bet, and putting winnings straight back into bets rather than withdrawing.
Emotional Instability
Feeling anxious or irritable when unable to gamble, or using betting as a way to cope with stress.
Repeated Failed Attempts
You have tried to cut down or stop on your own but could not — this pattern is a clear sign that help is needed.
Where to Get Help
You are not alone. Asking for help takes courage. Take any of the steps below.
11bd Live Chat
Support is available in Bengali 24 hours a day, 7 days a week. Get immediate help with self-exclusion, setting limits, or any other concern.
Email Support
Contact 11bd support by email: [email protected] — describe your situation in detail and we will help you find a solution.
Family and Friends
Talk to a trusted family member or friend. Support from those close to you plays the most effective role in recovery.
Professional Advice
See a mental health professional or addiction counsellor. Professional help has a proven record in overcoming gambling addiction.
11bd believes every player's safety matters more than profit. Learn more about us — you will find details there on how we work to build a responsible betting culture.
Your personal information and activity data are protected with strict confidentiality. Read our Privacy Policy to learn how your data is used and kept secure.
You will find answers to more general questions about responsible gambling tools in our FAQ section.
Tips for Healthy Gambling
A few small habit changes can keep betting a controlled form of entertainment.
Before you start betting, decide the maximum amount you are willing to spend and stick to that limit. Do not place more bets to recover losses.
Never think of betting as a source of income. Winning is a bonus, and losing is normal — be prepared for both.
Take regular breaks. Playing for long stretches at a time reduces the quality of your judgement and leads to emotional decisions.
Do not bet when you are stressed or upset. When emotions are running high, the chance of making poor decisions is much greater.
Avoid betting after consuming alcohol or any other substance. It is important to make decisions with a clear head.
Do not make betting your only form of entertainment. Keep a balance with other hobbies, social activities, and time with family.
Questions About Responsible Gambling
Answers to common questions about responsible betting are provided below.
Learn More
You will find important information related to this page on the pages below.