11bd Privacy Policy

11bd is an online gaming and betting platform operated for Bangladeshi users. This privacy policy applies to all users of the 11bdbet.cam website and its Android and iOS apps. By accessing our platform or creating an account, you agree to the terms of this policy.

The purpose of this policy is to clearly inform you about what information we collect, why it is needed, how it is stored, and what rights you have. Your relationship with 11bd goes beyond just the service — we work on the basis of trust. To learn more about us, please read our About Us page.

This policy does not apply to persons under 21 years of age, as all services on 11bd are for users aged 21 and above only.

11bd collects user information in several ways. The types of information collected are described in detail below:

2.1 Registration and Identity Information

When creating an account, you are required to provide certain information that helps us verify your identity and deliver our services:

• Full name and date of birth
• Mobile number and email address
• Residential address
• Copy of national ID card or passport (for identity verification)

2.2 Transaction Information

To ensure financial security, 11bd records information related to deposits and withdrawals. This includes the time, amount and mobile number of transactions made through bKash, Nagad, Rocket and Upay. Sensitive bank account information is not stored on our servers.

2.3 Device and Browsing Information

When you use our website or app, certain technical information is collected automatically:

• IP address and device type
• Operating system and browser type
• Duration and sequence of page visits
• Referral source (which page you came from)

2.4 Gaming History and Behavioural Information

To improve your gaming experience and implement responsible gaming policies, 11bd stores your betting history, win/loss records, time spent in the casino and sports sections, and details of bonus usage.

11bd never sells your information to third parties. Collected data is used only for the following purposes:

• Account management and identity verification (KYC process)
• Processing deposit and withdrawal transactions
• Managing bonuses, VIP benefits and promotions
• Preventing unauthorised access, fraud and money laundering
• Providing customer service and support (via live chat and email)
• Identifying and resolving technical issues on the platform
• Complying with applicable laws and regulations
• Identifying risky behaviour under the responsible gaming policy

Sensitive personal information (identity documents, payment details) is never used for marketing purposes.

11bd takes both technical and organisational measures to keep your information secure. Our platform uses SSL encryption, which ensures that all data exchanged between your browser and our servers is protected.

Data is stored in encrypted form at the server level and can only be accessed by authorised staff for specific operational purposes. Any unauthorised access attempts are detected by automated systems and appropriate action is taken.

4.1 Password and OTP

Your account password is stored in hashed format — meaning no member of our staff can see your actual password. OTP verification is used for login and transaction confirmation. No 11bd representative will ever ask for your OTP or password — any such request is a sign of fraud.

4.2 Data Sharing with Third Parties

11bd never sells your personal information to marketing companies or third parties. However, limited information may be shared in the following cases:

• Payment processors (bKash, Nagad, Rocket, Upay) — to complete transactions
• Legal authorities — where required by law
• Technical service providers — for platform operations, but under confidentiality agreements

The 11bd website uses cookies and similar technologies. Cookies are small text files stored in your browser or device. They are used for the following purposes:

• Remembering your login state so you do not have to sign in repeatedly
• Saving language and display preferences
• Analysing user behaviour to improve the service
• Detecting fraudulent activity

You can disable cookies from your browser settings, but this may limit some functionality of the platform. Disabling essential cookies may interfere with login and transaction processes.

11bd retains your information only for as long as necessary. Identity and transaction-related information is kept for as long as your account is active. After an account is closed, certain information may need to be retained for a specific period for legal and regulatory reasons.

Information from inactive accounts is securely deleted or anonymised after a set period, so that your identity is no longer identifiable.

You have the following rights regarding your personal information:

7.1 Right to Access Information

You may request at any time to know what information 11bd holds about you. After verifying your identity, we will provide that information within the specified timeframe.

7.2 Right to Correct Information

If any information in your account is incorrect, you may request a correction via live chat or email. Our support team handles such requests in both Bengali and English, 24/7.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, where legal obligations exist (such as records of financial transactions), complete deletion may not be possible.

7.4 Right to Opt Out of Marketing Communications

You may opt out of promotional emails or messages at any time. This preference can be changed through account settings or by contacting the support team.

11bd strictly prohibits use of the platform by anyone under 21 years of age (the platform is for users aged 21 and above). Age verification is mandatory at registration, and identity documents may be requested in suspicious cases. If a minor's information is discovered, it is deleted immediately and the associated account is closed.

11bd has multiple safeguards in place to support responsible gaming. For more details, visit our Responsible Gaming page.

11bd reserves the right to update this privacy policy as needed. Registered users will be informed of any significant changes by email or app notification. Updated policies take effect from the date of publication.

If you do not agree to the updated policy, you may request that your account be closed. Continued use of the platform will indicate your acceptance of the new policy.

If you have any questions or complaints about this privacy policy, please contact the 11bd support team. We provide assistance in both Bengali and English via 24/7 live chat and email.

Email: [email protected]

After receiving and verifying any privacy-related request, a response will be provided within the specified timeframe. Reading 11bd's Terms and Conditions will clarify other matters related to your account use.

Visit our FAQ section for answers to common questions — you will find responses there covering account, payment and bonus topics.